PATIENT SERVICES SPECIALIST I - CLC MFM ULTRASOUND
Company: University of Texas Medical Branch
Location: Webster
Posted on: October 30, 2024
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Job Description:
Minimum Qualifications: -Associate degree and no experience. An
equivalent combination of education and experience relevant to the
role may be considered for this position.Licenses, Registrations,
or Certifications: Associate degree and no experience. Preferred
Qualifications: Experience with patient registration, patient
appointment scheduling, and/or insurance verification preferred.Job
Summary/Description: The Patient Services Specialist I, creates a
positive patient experience by consistently exceeding expectations
in customer service and patient care, by coordinating clerical and
medical activities of a healthcare team, patient registration
activities, and facilitating access to UTMB services for new and
returning patients.Job Duties: - - - - - - - - Customer Service - -
- - - - - - Provides high level customer service in all
interactions with internal and external customers. - - - - - - - -
Provides direct, professional, and knowledgeable interactions with
patients, physicians, referral sources, and the treatment team. - -
- - - - - - Answers calls accurately and with exceptional customer
service at all times, and ensure caller's needs are met. - - - - -
- - - Ensures calls are documented and triaged appropriately
ensuring patient satisfaction and patient safety. - - - - - - - -
Acts as patient advocate and liaisons with various departments to
meet mutual goals. - - - - - - - - Addresses concerns of patients,
provides service recovery, and escalates issues as needed. - - - -
- - - - Scheduling - - - - - - - - Educates patient/responsible
parties regarding billing process and any additional financial
responsibilities including third party benefits information. - - -
- - - - - Provides out-of pocket cost estimates to patients and
counsels patients about unpaid bills. - - - - - - - - Obtains
future appointments at time of service for clinic follow-up,
referrals, and ancillary services. - - - - - - - - Schedules
appointments and completes reminder calls to patients for scheduled
appointments. - - - - - - - - Coordinates financial counseling for
day surgery - - - - - - - - Arrival - - - - - - - - Arrives
patients and prepares paperwork/chart for visit. - - - - - - - -
Appropriately receipts all monies collected, tokens distributed,
and deferments authorized. - - - - - - - - Registration - - - - - -
- - Obtains and documents information required for third party
reimbursement. - - - - - - - - Ensures compliance with Medicare and
third party coverage. - - - - - - - - Communicates with patient,
referral source, UTMB physician and clinical staff regarding any
obstacle to access or authorization. - - - - - - - - Verifies,
ensures eligibility, and pre-registers patients by obtaining
patient demographics and third party coverage(s) at every
encounter.Salary Range: - Actual salary commensurate with
experience or range if discussed and approved by hiring authority.
Work Schedule: On-site, Monday through Friday, 8am to 5pm plus
other variable hours
Keywords: University of Texas Medical Branch, Galveston , PATIENT SERVICES SPECIALIST I - CLC MFM ULTRASOUND, Other , Webster, Texas
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