PATIENT SERVICES SPECIALIST I - CLC MFM ULTRASOUND

Company: University of Texas Medical Branch
Location: Webster
Posted on: October 30, 2024

Job Description:

Minimum Qualifications: -Associate degree and no experience. An equivalent combination of education and experience relevant to the role may be considered for this position.Licenses, Registrations, or Certifications: Associate degree and no experience. Preferred Qualifications: Experience with patient registration, patient appointment scheduling, and/or insurance verification preferred.Job Summary/Description: The Patient Services Specialist I, creates a positive patient experience by consistently exceeding expectations in customer service and patient care, by coordinating clerical and medical activities of a healthcare team, patient registration activities, and facilitating access to UTMB services for new and returning patients.Job Duties: - - - - - - - - Customer Service - - - - - - - - Provides high level customer service in all interactions with internal and external customers. - - - - - - - - Provides direct, professional, and knowledgeable interactions with patients, physicians, referral sources, and the treatment team. - - - - - - - - Answers calls accurately and with exceptional customer service at all times, and ensure caller's needs are met. - - - - - - - - Ensures calls are documented and triaged appropriately ensuring patient satisfaction and patient safety. - - - - - - - - Acts as patient advocate and liaisons with various departments to meet mutual goals. - - - - - - - - Addresses concerns of patients, provides service recovery, and escalates issues as needed. - - - - - - - - Scheduling - - - - - - - - Educates patient/responsible parties regarding billing process and any additional financial responsibilities including third party benefits information. - - - - - - - - Provides out-of pocket cost estimates to patients and counsels patients about unpaid bills. - - - - - - - - Obtains future appointments at time of service for clinic follow-up, referrals, and ancillary services. - - - - - - - - Schedules appointments and completes reminder calls to patients for scheduled appointments. - - - - - - - - Coordinates financial counseling for day surgery - - - - - - - - Arrival - - - - - - - - Arrives patients and prepares paperwork/chart for visit. - - - - - - - - Appropriately receipts all monies collected, tokens distributed, and deferments authorized. - - - - - - - - Registration - - - - - - - - Obtains and documents information required for third party reimbursement. - - - - - - - - Ensures compliance with Medicare and third party coverage. - - - - - - - - Communicates with patient, referral source, UTMB physician and clinical staff regarding any obstacle to access or authorization. - - - - - - - - Verifies, ensures eligibility, and pre-registers patients by obtaining patient demographics and third party coverage(s) at every encounter.Salary Range: - Actual salary commensurate with experience or range if discussed and approved by hiring authority. Work Schedule: On-site, Monday through Friday, 8am to 5pm plus other variable hours

Keywords: University of Texas Medical Branch, Galveston , PATIENT SERVICES SPECIALIST I - CLC MFM ULTRASOUND, Other , Webster, Texas